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Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.

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Understanding ISO 9001

ISO 9001 has been designed to be used by any organization, large or small, whatever its products or services and can be the backbone to creating a more successful business. Here we explain some of the basics and how to start implementing ISO 9001 so you can reap the benefits. A management system is simply the way an organization manages its processes, people and other resources so that its products or services meet their objectives and customer requirements. For example, your objective may be to ensure that you produce quality products to your customers or comply with statutory regulations. The system should be both flexible and scalable to your business and helps embed a culture of continual improvement. ISO 9001 provides a set of requirements to operate a quality management system and represents international best practice for managing quality. It is built around eight management principles that guide and inform everything in it

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ISO 14000 is a family of standards related to environmental management that exists to help organizations minimize how their operations negatively affect the environment

Customer focus

You need to understand current and future customer needs. You should meet customer requirements and strive to exceed customer expectations

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Leadership

Leaders are responsible for defining the organization’s goals and objectives and maintain an environment where people can operate effectivelyLeadership Leaders are responsible for defining the organization’s goals and objectives and maintain an environment where people can operate effectively

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Involvement of people

Everyone in your organization is key to its success and their full involvement enables their skills to be used to the maximum benefit for themselves and you

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Process approach

When activities are seen, understood, managed and delivered through clear business processes, your objectives are more likely to be achieved

System approach to management

When you identify, understand and manage interrelated processes as a system, it contributes to achieving your goals and objectives

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Continual improvement

Continually improving your organization ensures that your performance will increase and change over time to react to future challenges

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Factual approach to decision making

Effective decisions are based on understanding real data and information and this will help you make the right decisions

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Mutually beneficial supplier relationships

Your suppliers can be key to your business and it’s important to work closely with them in a mutually beneficial way to create value for both organizations.

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Construction-Focused Quality Management

ISO 9001:2015

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